If you are having trouble verifying your phone number, please click here to file a request here!

To verify your account and eventually make a withdrawal, you need to add a phone number to your account. This is called 2-step authentication and ensures that in the event your email address is compromised, your account and its funds are still secure.

At this time, we do not have any alternatives for this requirement. If you don't have a phone, we recommend using a close friend or family member's. Google Voice or Skype numbers may also work.

If you're having trouble verifying your phone number, try these tips:

- Enter the code contained within the message, and not the number the code is sent from
- Enter the code within 10 minutes of receiving it. The code expires after 10 minutes, so you do need to enter it in your account quickly
- Enter the code you received most recently. Sending yourself a new code causes the older ones to expire, so you'll need to make sure that you enter the one you received most recently